Genesis – Rapid Response & Quality Support

The problem: Why do technical departments continually prioritise their needs over their clients? What’s happened to letting the client pick up the ‘phone and getting an instant fix? It seems IT has gone into a deep dark room somewhere in cyberspace where technicians hide behind web based help desks, websites and ‘forums’ to point clients to ever more bizarre links and suggested solutions that don’t even relate to their needs, when all clients want to do is talk to someone get them to take ownership and then fix IT.

The solution: That’s where we step in! Genesis Managed Services can unify and manage all your IT systems to deliver seamless, ultra-responsive and co-ordinated resolutions to your problems. We offer direct telephone line support to UK based level 2 technicians with a guaranteed response time of 10 minutes – day or night, and then use our status as Platinum or Gold Partners with most of the major IT players to get your issue fixed fast. Our team will take the time to listen to you and identify your issue so you can relax and get on with what you need to do. You can even opt for our regular 30 minute update service via text or email so you can keep tabs on how your solution is progressing.